Warranty

Something not right? We'll sort it.

Real humans, no script-readers. Tell us what's going on and we'll come back within one business day with next steps. Most claims are resolved in days, not weeks.

01 · Your bike

Which Zippi are we sorting out?

Pick the model. We'll tailor the next questions to that bike.

02 · The trouble

What's not working?

Pick the area closest to the issue. If a few things are off, start with the most obvious.

03 · The symptom

Tell us exactly what's happening.

Pick the line that best matches what you're seeing.

04 · A few details

The quick stuff our techs need.

Short answers — this is the bit that saves a back-and-forth email chain.

Anything else worth knowing? Optional

05 · Your details

Last step.

So we know who's emailing, can find your order, and can see what's going on.

Your name

Order number Optional

Mobile number

Photos or short video Optional, but recommended — up to 6 files 📎 Tap to add photos or video Straight from your camera roll. Images up to 10 MB, video up to 100 MB.

Or paste a link instead Optional — Google Drive, Dropbox, WeTransfer

Summary preview

We'll only use your details to handle your claim. No marketing, no list-selling.

Need something else

Spare parts or general enquiries.

Spare parts catalogue Contact us