Refund policy

Thanks for shopping at Zippi Electric.

If you are not entirely satisfied with your purchase, we're here to help.

What to do if you are not satisfied with your Zippi product
Jump online and get in contact, we are available via phone, messenger and email.
Your Zippi guru will discuss any concerns you may have and work out a speedy solution for you.

Returns
Unfortunately returns are not accepted for change of mind.
You have 7 days after the delivery date to advise of any issues you may have with your Zippi product.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be returned in the original packaging.
Your item needs to have the receipt or proof of purchase.
You can make an application to have a product returned by filling out the form located here.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item.